Tapcorder Help

Where is my audio?

Only on your phone (a watch recording goes to your phone first). It is uploaded only to be transcribed, then deleted; we keep the text.

How do I delete all my data?

In the app, go to Settings › Delete all my data. The text on our servers and the recordings on this phone are deleted together and cannot be brought back.

Does it cost anything?

Each account gets 10 free hours of transcription a month. When they run out you can still record; transcription resumes on the 1st. Membership includes 100 hours a month.

Feedback

For ideas and suggestions, tap "Settings › Feedback" in the app.

• In the app: write to us in Settings › Feedback; about one recording's content, tap ··· on that recording and choose Feedback, say what is wrong or pick what kind of problem it is, and send.
• By email: ai@huaxiaoman.com.cn — say what the content is and where you saw it.
• We handle feedback within 3 business days and tell you the result: for feedback from the app, under "Settings › My feedback"; for emails, by reply. We keep who sent it confidential.
• If we confirm the content breaks the law or our rules, we remove it and, depending on the case, warn, limit, suspend or close the account that posted or generated it. We keep a record and report to the authorities when required.
• If you are in mainland China, you can also tell the Cyberspace Administration's illegal and harmful information reporting center: www.12377.cn, tel. 12377.